New US Shipping Process - As of Sept 2025

*Updated Aug 8th 2026:

Please read the info below before you checkout.

• In short: no tariffs or surprise fees on delivery! What you see at checkout is what you pay. Read the full details below to see how it all works.

• July 20th, 2026: New 50% tariffs were announced to potentially start August 19th 2026 on some Canadian made products. Global "forced labour" tariffs were also recently announced. Our products are not affected and will continue to ship tariff free, even if the potential tariffs do go through.

Full Details: How US Shipping Will Work From Now On:

1. NO TARIFFS OR SURPRISE FEES on delivery: our products are tariff free as they are exempt under the USMCA/CUSMA free trade agreement as they are made in Canada. What you see at checkout is what you will pay. There will be no extra fees on or after delivery. You will not be charged tariffs. We have now sent thousands of packages to the USA. Not a single person has had to pay extra fees or tariffs.

   
   

   We know people are seeing stories from Americans receiving packages through UPS/DHL, etc. and getting massive bills for tariffs and fees when a package is delivered. This is not the case for those shopping with us. All applicable fees are paid by us before we even mail out your package.

   
   

   

   A message from one of our US customers who made an order in Sept 2025 :)

   
   

2. Customs Clearance: this process is what allows our US customers to avoid tariffs. All packages need to be cleared by customs brokers prior to entering the USA. This process will take a ~1 business day once a package is shipped. Once it clears and enters the US, then tracking will start updating on USPS.

   
   

3. Shipping Restrictions: we do not ship eyeshadows to USA customers & addresses. All orders including these items will be cancelled. This is not bound to change soon, or ever. Please do not try to buy them anyways. See below in the FAQs if you want an explanation as to why.

   
   

4. New US Order Processing Fee (2%): with the new customs brokerage process, we are now being charged extra fees to ship to the USA. To help offset this, we will be charging a 2% customs brokerage fee to all US orders (eg. $0.42 for a $21 blush). Annoying, we know, but this allows US customers to avoid being charged tariffs so it's well worth it. The base brokerage fee we get charged is around $3 for an order of one item, so we're covering a lot of the cost ourselves already.

5. Store Currency/Currency Exchange: Please note that our store currency is in Canadian Dollars. Your credit card will automatically convert this to US dollars (USD) after you pay, based on the exchange rate. Example: A $100 purchase on our website "only" costs about $71 USD after conversion. No special action needed, your dollar goes a long way when shopping with us :)

6. Makeup Brushes: As of August 2026, we have restarted shipping makeup brushes to the USA. A flat rate fee of $5CAD (total, not per unit) will be applied to your order to account for duties, regardless of how many you buy. The fee is $5CAD whether you buy 1 brush or 10 brushes. The fee does not multiply. As always, there will be no surprise fees on delivery, even if you buy brushes.

   
   

   We previously stopped shipping brushes from April 2025 to Aug 2026 due to high tariffs on items made in China, which is where our brushes are from. These tariffs have decreased significantly in recent months, and many of our customers have voiced that they would not mind paying a small fee in order to get them again.

Another customer message from an order placed in Sept 2025!

FAQs:

1. Why can't we buy eyeshadows?: With the new changes in August 2025, customs and the FDA now reserve the right to either scrutinize a package with one eyeshadow meant for personal use the same way they would a shipment of 1000 eyeshadows meant to be resold at a retailer. Part of this includes potentially asking us for proof of where ingredients come from, dating back up to 5 years. Given that eyeshadows are a tiny product category for us, we source small amounts of pigments from various suppliers without much consistency. As such, it is just too big of a task for us right now to keep track of it all in the amount of detail that may be potentially required. To minimize any potential delays or issues at the border, we're choosing to stop shipping eyeshadows.

   
   

2. I've seen other US shoppers get charged huge duties and fees on delivery. How come you're saying we won't when we shop with you?: There are two ways to send something to the USA. One is called DDU (Delivered Duty Unpaid) and the other DDP (Delivered Duty Paid).

   
   

   1. DDU: this is the option that is causing all the big bills and uncertainty people are seeing across social media. This method means when something is shipped out, the shipper is saying "This is what is in the package, this is how much it cost. The customer is responsible for all applicable duties, taxes, and fees when the package gets delivered.". There is no way of knowing how much you will be charged until a package is about to be delivered. Companies like UPS, DHL, etc. send you a bill that you have to pay before they give the package to you. These bills are also notorious for having big "brokerage fees" added to them. We are not doing this.

      
      

   2. DDP: the option we are using. This method means that we (the shipper), pre-assess any applicable fees, duties, tariffs, etc. and pre-pay for them, BEFORE we even ship a package out. This means when a package reaches a customer, there is absolutely nothing they need to pay. What you see at our checkout is what you will pay. No surprises or unexpected fees when the package shows up at your door. Our USA bound packages are also sent using an US address. So to USPS, our packages will look "local" and as such, will be exempt from any fees or tariffs on delivery.