1. Why don't you ship to _____?
In order to ship internationally, a cosmetic company needs to comply with regulations specific to a country/region. Some of these countries require a resident representative, specific packaging, licenses, etc. which is far beyond what we can accommodate currently. We won't respond to any inquiries asking us to make special exceptions - sorry! Despite what many people think, it is not about shipping costs.

We know many customers who send packages to friends & family in countries we ship to, who then forward packages to them in countries we don't ship to. Similarly, many customers use mail forwarding services to purchase our products from places like the UK/EU that we don't ship directly to. We are not liable for any damages, losses, customs paperwork, fees, etc. that may be incurred as of this process. 

2. Why can't I check out in US dollars?
The currency converter you see on our product pages are simply for US customers to see roughly how much our products will be after conversion into USD based on the current/active currency exchange rate. When you go to pay, you will checkout in CAD (Canadian dollars) because we are a Canadian company. Your credit card/PayPal/bank will automatically convert this into a USD charge when you pay. If you have questions regarding this, please look up currency conversion on your favourite search engine!

3. Is your mica sourced ethically, and are you vegan/cruelty free?
Yep - child labour free, fare waged sourced mica only. All of our products are vegan and not tested on animals.

4. Do you have retailers?
No, you can only purchase our products online via our website. We also do not do wholesale.

5. Do you offer samples, first time purchase coupons, etc.?
We do not. However, you are more than welcome to email us to ask for recommendations tailored to your specific skin tone, skin type, makeup preferences, etc. to ensure you pick up products best suited for you.

6. I've noticed my blush & eyeshadows are filled at different levels, can you explain this?
Yes! Two things contribute to this. #1: We currently cycle through ~4 different kinds of jars. When we make an order from our jar supplier for our shadows & blush, they provide us what they have available at the time. The outer dimensions of the jars are always consistent, but it is the inner dimensions that may vary. Some of the jars we use are wider and deeper than others on the inside, so 4g (the standard/advertised amount) of product looks different in each variation of the jar. We were only aware of this towards the end of 2024 when we noticed some batches of product weren't making as many as they used to, and it turned out we were sending customers 6-7g of product in the jars for months when we were filling to a certain line in the jars, assuming they were all the same as older jars.

#2: We pour by hand. So there are always small variations in how much we fill something because we aren't machines. If we ever overfill a jar by accident, we will still sell and send it out because we don't think any customer will complain about receiving more product. However, if something is underfilled, we will not sell it. So you might receive something and think "Hmm it's not as full as the other one I got" - but it will have at least 4g of product in there!